Customer Service

Product Availability
This site is updated nightly to add new items and remove sold items. Product availability, therefore, may differ from the status indicated. Feel free to contact Hamilton Hill to learn of plans for replenishing certain items or to place an order for items not currently in stock.

Returns / Exchanges
You may return items purchased online for full refund minus shipping charges within 10 days of delivery. Items returned after 10 days and within 30 days will be processed as a store credit minus shipping. Returns are not allowed after 30 days. Please include a copy of your receipt and written instructions/requests. Hamilton Hill highly recommends insuring packages being returned. Credits and refunds will not be issued until items are received. You may also return online purchases to our store.

Items purchased in person at Hamilton Hill can be exchanged or returned for store credit within 14 days.

Special orders and custom design pieces cannot be returned for refund or exchange.

Ring Sizing
Sizes of rings in the store are noted in the product description. Some rings can be re-sized, while others will need to ordered. If a ring can be sized, the first sizing will be free of charge. Sizings will generally take between three days and two weeks depending on the complexity of the job and who will perform the work. Orders generally take between 10 days and six weeks. The time frame for sizing or re-ordering your ring will be conveyed to you by email or phone and if the price of the ring has changed, that too will be reported. Returns are not allowed on special orders and sized items. Accuracy of finger size is the responsibility of the buyer unless measurement was done at Hamilton Hill.

Sales Tax
North Carolina state/Durham City-County sales tax (7.5%) is charged to anyone purchasing and carrying out items in the shop. Non-NC residents are not charged sales tax by Hamilton Hill if the purchased items are shipped to another US state or foreign country that is the client’s official residence. Paying tax in your home state is your responsibility.

Shipping
Packages are shipped Mondays through Fridays excluding holidays. Shipping charges are based on insurance value and distance and are non-refundable. 

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